Please silence your cell phones and devices so that all of our guests may find quiet and relaxation at our spa.
Late arrivals of 7 minutes for an eyebrow appointment and 15 minutes for services more than a half hour will be rescheduled.
30% of service charged for missed appointments.
Promptness is of the utmost importance.
Policies are subject to change without notice.
Cancellations require a 24-hour notice.
We do not accept tips on credit cards.
We accept Visa, MasterCard, Discover, AmEx, Checks, & Cash as methods of payment. Gift Certificates available for purchase.
On Services: The W Spa does not refund services, but if for any reason your are unhappy, we will provide you with the same, or similar service to leave you feeling satisfied about your service.
If more than 25% has been used, no refund.
If less than 25% of the product is used, we can offer options A & B:
Option A For products sold 0-30 days: The W Spa will offer cash or back, or refund to a credit card, on the slightly used product.
Option B: For products sold 31-60 days: The W Spa will offer a gift card credit on slightly used product